Need Help? Contact Us
We’re here for you! Whether you have questions about our products, need assistance with your order, or want to know more about our shipping or return policies, our team is happy to assist you. Contact us via call, message, or email—we’d love to help!
Shipping Policy
At Halawa Skincare, we ensure fast and hassle-free delivery across Pakistan. All orders from Lahore are dispatched the same day after confirmation (except weekends and public holidays), and you’ll receive a confirmation message once your order has been shipped. Your order will arrive within 4 to 5 working days, though delays may occur due to weather, holidays, or courier issues. Enjoy free shipping on all orders with no hidden charges! Please provide accurate shipping details to avoid delays. If your order takes longer than expected, feel free to contact our Customer Support Team at +92 3020553903. Happy Shopping!
Return & Refund Policy
At Halawa Skincare, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
To be eligible for a return or refund, your item must:
✅ Be in the same condition as you received it
✅ Be unworn or unused, with tags attached
✅ Be in its original packaging
✅ Have the receipt or proof of purchase
To start a return, please contact us at halawaskincare@gmail.com or WhatsApp +923020553903. If your return request is accepted, we will provide you with instructions on how and where to send your package.
Important Note: Customers are responsible for sending the parcel back to us. Items sent without prior return approval will not be accepted.
For any return-related questions, feel free to contact us at halawaskincare@gmail.com.
Damaged or Wrong Items
Please check your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
❌ Products damaged by the customer (unless there is proof it arrived damaged)
❌ Sale items, discounted articles, or orders with discount codes
Exchanges
- If you want to exchange an item, first request a return.
- Once your return is approved, you can make a separate purchase for the new item.
- A fee of 350 PKR will be charged for exchanges.
Refunds
- Once we receive and inspect your return, we will inform you if the refund is approved or rejected.
- If approved, 25% will be deducted from the original amount, and the remaining amount will be refunded via your preferred payment method.
(Please note, that banks or credit card companies may take some time to process the refund.)
For further assistance, reach out to halawaskincare@gmail.com or WhatsApp at +923020553903.
FAQs
1. What is Halawa Wax, and is it suitable for sensitive skin?
Halawa Wax is a natural, chemical-free hair removal product made from sugar and lemon juice. It’s gentle on all skin types, but a patch test is recommended for sensitive skin.
2. How do I use Halawa Wax, and where can I apply it?
Apply a thin layer in the direction of hair growth and pull it off quickly. It’s safe for arms, legs, underarms, bikini area, and face, but do a patch test for sensitive areas.
3. Does Halawa Wax hurt, and how long do results last?
It’s less painful than regular waxing and gets easier over time. Results last 3 to 4 weeks, with hair growing back thinner and slower over time.
Have Any Question?
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