Policy & Terms
Welcome to our Terms & Policy page. Here, you will find important information regarding the rules, guidelines, and legal agreements that govern the use of our website and services. By accessing or using our site, you agree to comply with these terms and our privacy practices.
We encourage you to review this page regularly to stay informed about any updates or changes.
At HALAWA SKINCARE, we ensure a fast and hassle-free shopping experience. All orders are dispatched from Lahore the same day after confirmation (except weekends & public holidays) and delivered within 4 to 5 working days anywhere in Pakistan. Enjoy free shipping with no hidden charges.
Order Processing & Dispatch
Orders are dispatched the same day after confirmation.
A confirmation message will be sent once the order is shipped.
Delivery Time
4 to 5 working days across Pakistan.
Delays may occur due to weather, holidays, or courier issues.
Shipping Charges
Free shipping on all orders.
No extra or hidden charges.
Important Notes
Provide accurate shipping details to avoid delays.
If your order is delayed, contact Customer Support at +92 3020553903.
We’re here to assist you with any queries.
At Halawa Skincare, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
To qualify for a return or refund, the item must:
- Be in the same condition as received.
- Be unworn or unused, with tags attached.
- Be in its original packaging.
- Have the receipt or proof of purchase.
To initiate a return, contact us at halawaskincare@gmail.com or WhatsApp +92 302 0553903. Once approved, we will provide instructions for the return process.
Important Note: Customers are responsible for sending the parcel back. Items sent without prior approval will not be accepted.
Damaged or Wrong Items
- Check your order upon delivery.
- If the item is defective, damaged, or incorrect, contact us immediately for resolution.
Non-Returnable Items
We do not accept returns for:
- Products damaged by the customer (unless proof shows it arrived damaged).
- Sale items, discounted products, or orders with discount codes.
Exchanges
- First, request a return.
- Once approved, you can place a separate order for the new item.
- An exchange fee of 350 PKR applies.
Refunds
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- If approved, 25% will be deducted, and the remaining amount will be refunded via your preferred payment method.
- Banks or credit card companies may take some time to process the refund.
For any further assistance, contact halawaskincare@gmail.com or WhatsApp +92 302 0553903.
Privacy Policy – Halawa Skincare
At Halawa Skincare, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit halawaskincare.com. By using our website, you agree to this policy.
1. Information We Collect
We collect:
- Provided by you – Name, contact details, orders, account info, shopping activity.
- Collected automatically – Device details, browser type, IP address, cookies.
- From other sources – Payment providers and delivery partners.
2. How We Use Your Information
Your data is used to:
- Process orders and deliveries.
- Provide customer support.
- Improve our website and services.
- Send promotional updates (with your consent).
- Prevent fraud.
3. Sharing Your Information
We do not sell your data but may share it with:
- Delivery services for shipping.
- Payment processors for transactions.
- Service providers assisting in website operations.
- Legal authorities if required by law.
4. Cookies & Security
We use cookies to enhance your experience. You can disable them in your browser settings. We take security measures to protect your data, but please keep your account details private.
5. Your Rights
You can:
- Access, correct, or request deletion of your data.
- Opt out of marketing emails.
For requests, contact halawaskincare@gmail.com or WhatsApp +92 302 0553903.
6. Privacy of Children
Our services are not for children under 16. If a child’s data is collected, contact us for removal.
7. Contact Us
For any questions:
Email: halawaskincare@gmail.com
WhatsApp: +92 302 0553903